InsideTrack Coaching

Program basics

  • Provides individualized coaching for students to address academic and nonacademic barriers to remaining in college through graduation
  • Coaching provided through diverse media such as phone, video, email, text, and mobile apps
  • Partners directly with the university in order to provide relevant course and resource information

Strength of evidence

Evidence level: Promising (Third-highest tier)

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Promising (Third-highest tier)

Ranked as having the second-highest level of evidence by Social Programs That Work


Target population

Students enrolled in post-secondary education

Program cost

Approximately $390 per student per semester

Implementation locations

  • Nationwide

Dates active

2001-Present

Outcomes and impact

  • No discernible effect on degree attainment
  • Increased credit accumulation and persistence

Keys to successful implementation

  • Note: This content is under review.
  • Cast a wide net when recruiting participants, shifting away from a deficit-model mindset and towards a goal-setting method. Still, prioritize serving high-risk students first.
  • Hire enough staff for initial one-on-one counseling sessions with participants. Initial personalization of services yields higher retention.
  • Train coaches on other available institutional resources, allowing them to provide actionable guidance for students on everything from financial assistance to mental health services.
  • Leverage coaches for feedback on the success of the program and the student experience – in addition to counseling, coaches can be deployed as gatherers of general information about what students face.
  • Offer counselors peer training programs and information exchanges to help ensure a more uniform experience from both the coach and student perspective.
  • Establish an ongoing quality assurance plan, including refresher courses and formalized feedback system for coaches.
  • Encourage counselors to split their time equally across three different areas: academics, finances, and non-academic commitments.

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